Cancellation Policy

Scheduled Appointments

Please note that once you have booked an appointment with us, we have reserved time in our schedule exclusively for you. We will do our best to be on time for the meeting and expect the same from our clients. We will wait for up to 10 minutes for clients to join the meeting before considering them a no-show and ending the meeting.

If clients cancel their appointments less than 24 hours before they are scheduled to take place, they will not be eligible for a refund. To avoid this outcome, please provide notice of your desire to cancel or reschedule the appointment more than 24 hours prior to the appointment. You can cancel or reschedule appointments by using the links included in the event invitations or by emailing us.

Consulting Services

We create service deliverables based on the information our clients provide to us through the questionnaires we send them after receiving payment for the services. We start working on service deliverables as soon as the client submits the relevant questionnaires.

Therefore, please understand that once the questionnaire has been submitted, 1) no further changes can be made to the information used to create the service deliverable, 2) clients will be ineligible for a refund on any funds paid to Expat Empire up to that point, and 3) any outstanding balances owed by the client to Expat Empire for the service will become due upon delivery of the deliverable.

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