Please note that once you have booked an appointment with us, we have reserved time in our schedule exclusively for you. We will do our best to be on time for the meeting and expect the same from our clients. We will wait for up to 10 minutes for clients to join the meeting before considering them a no-show and ending the meeting.
If clients cancel their appointments less than 24 hours before they are scheduled to take place, they will not be eligible for a refund. To avoid this outcome, please provide notice of your desire to cancel or reschedule the appointment more than 24 hours prior to the appointment. You can cancel or reschedule appointments by using the links included in the event invitations or by emailing us.
We create service deliverables based on the information our clients provide to us through the questionnaires we send them after receiving payment for the services. We start working on service deliverables as soon as clients submit the associated questionnaires.
Therefore, please understand that once a questionnaire has been submitted, 1) no further changes can be made to the information used to create the service deliverable, 2) clients will be ineligible for a refund on any funds paid to Expat Empire up to that point, and 3) any outstanding balances owed by the client to Expat Empire for the service will become due upon delivery of the deliverable.
In the case of service packages such as premium packages, packs of multiple coaching sessions, and similar, as soon as work has been started on at least one of the services included in the packages, clients will be ineligible for refunds on the associated purchase(s). Clients are only eligible for a refund on service packages if they have not yet submitted any service questionnaires, booked any coaching sessions, or otherwise used any of the services included in the packages.